Philips Support

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  • No sound on Micro 2TV and Android TV (Netflix and Other)

    After the new Android TV 10 update, some users report an issue when playing certain Netflix Amazon Prime or other streaming videos. To resolve this issue, please follow those steps, you need to do ...

  • How to update the software

    Q: Why should you update your software? Software updates bring new features, bug fixes and improve security of your projector. It is recommended to always update your projector to the latest avail...

  • How to update the software

    Q: Why should you update your software? Software updates bring new features, bug fixes and improve security of your projector. It is recommended to always update your projector to the latest avail...

  • Connection to external speakers or headphones

    Connect external speakers or headphones to your PicoPix Micro 2TV. With this connection, audio from your projector is played through the external speakers or headphones. Using a 3.5 mm audio cabl...

  • Bluetooth pairing

    You can pair your remote control, speakers, keyboard, mouse or a gamepad through Bluetooth.    Pair you remote control: To start, make sure your projector is turned on and as close as possible to t...

  • How to update the software

    Q: Why should you update your software? Software updates bring new features, bug fixes and improve security of your projector. It is recommended to always update your projector to the latest avail...

  • First-time setup

    Congratulations! You have just received your NeoPix Ultra 2TV!  When you turn on your projector for the first time or your projector is reset to the factory default settings, you are prompted to ma...

  • Change settings - Android TV

    This section helps you change the two system settings of your NeoPix Ultra 2TV (the Android TV system and the projector system). In this article, we will focus on the Android TV settings. Please re...

  • First-time setup

    Congratulations! You have just received your PicoPix Micro! Here's what you should setup first upon turning on your projector. First: be sure to check the PicoPix Micro version you have purchased: ...

  • How to use the remote control/ Switch Android TV to OSD

    You can easily switch from Android TV to HDMI or the projector system settings options by:  Clicking on the bottom button of your remote control Going to the setting options and changing manually ...