Philips Support

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  • Connecting to devices through HDMI

    Connect a playback device (e.g. a Blu-ray player, gaming console, camcorder, digital camera or PC) to your NeoPix Prime 2 through HDMI connection. With this connection, images are shown on the proj...

  • Music playback

    Through your NeoPix Prime 2, you can access and play music files stored on the local storage and the networked device. Simply follow these steps: Download music and add them in your USB stick or M...

  • Photo playback

    Through the projector, you can access and view photos files stored on the local storage and the networked device. Simply follow these steps: Download photos and add them in your USB stick or Micro...

  • Connection issues

    If you face connection issues, please read the instructions below: Connection issues with the external device Check if the cable connected to the external device is correctly plugged in  Ensure th...

  • Sound issues

    If you face issues related to the sound of your projector, please read the instructions below: No sound from the external connected device: Check if your projector or your external device is not s...

  • Screen display issues

    If you face screen display issues, please read the following instructions: No image from the external device:  Ensure the lens cover is opened Ensure the power is on for your projector and connect...

  • Video playback

    Through your NeoPix Prime 2, you can access and play video files stored on the local storage and the networked device. Simply follow these steps: Download videos and add them in your USB stick or ...

  • Screen mirroring issues

    If you face screen mirroring issues with your NeoPix Prime 2, please read the instructions below: Screen mirroring does not work Make sure no other mobile device is connected to your projector Res...

  • Screen Mirroring with Android device/Windows PC

    You can wirelessly project content on your NeoPix Prime 2 either with an Android or iOS device.   Screen mirroring for Android devices/Windows PC Take your Android device or Windows PC and follow t...

  • Screen Mirroring with iOS devices and Mac

    You can wirelessly project content on your NeoPix Prime 2 either with an iOS or Android device. You can also cast videos from your iOS device on the full projection screen.    Screen mirroring for ...