Philips Support

Your NeoPix Prime can only be operated with the AC power. First, select a supplied power cable with an appropriate power plug (EU / UK / US):  Connect the power adapter with the power cable to ...

To manually adjust your image quality, follow these steps: Focus: 1. Turn on your projector by pressing the Power button on the top of your projector or on your remote control 2. Once the screen is...

This section helps you adjust the settings of your projector.  In the NeoPix Prime, this menu is divided into 5 categories. You can navigate through them thanks to the buttons on the top of your pr...

If you face issues related to the startup or the shutdown of your projector, please read the instructions below: Your projector cannot be turned on Make sure the lens cover is opened Try to power ...

Q: Why should you update your software? Software updates bring new features, bug fixes and improve security of your projector. It is recommended to always update your projector to the latest avail...

In order to use your remote control, you first have to open the battery compartment and insert the supplied batteries with correct polarity (+/-) indicated.  Keep in mind that when using your remot...

The projection screen size (or size of images) is determined by the distance between the lens of your NeoPix Prime and the projection surface. To enlarge the screen size up to 120" (300 cm): move ...

You can install your NeoPix Prime in three different configurations:  Front table: This is the most common way to position your projector for quick setup and portability. You just place your proje...

If you face issues related to the sound of your projector, please read the instructions below: No sound from the external connected device: Check if your projector or your external device is not s...

If you face connection issues, please read the instructions below: Connection issues with the external device Check if the cable connected to the external device is correctly plugged in  Ensure th...