Connection issues

If you face connection issues with your Screeneo S6, please read the instructions below:

Connection issues with your external device

• Check if the cable connected to the external device is correctly plugged in 
• Ensure the cable header is not bent or broken
• If you are trying to update the software but nothing happens, make sure you downloaded it correctly
• Ensure the correct input source is selected on your projector
• Ensure your projector or external device are not set to sleep mode 
• Check the power cable to ensure your projector is getting power
• Connect your projector using a different signal input. Using a different input will help determine if the issue is isolated to a certain video port or input
• Ensure the resolution is set at the native setting 
• Some adapters, such as HMDI to VGA adapter, can cause total signal loss and may not properly convert the signal
• If possible, test your projector with another computer or lap top to see if the problem follows other display
• If using a notebook PC, ensure it has been switched to projector display
• If you are using a 2.4GHz Wi-Fi network, try to use a 5Ghz Wi-Fi network, as it can avoid the problem when there are many Wi-Fi networks in your neighbourhood
• Your projector connects to the Wi-Fi network but the streaming playback is slow/stutters/buffers, etc. Try to move your projector closer to the router. Also note that, for example concrete walls, can make the Wi-Fi signal weaker 
• Ensure the file extension is supported
• Ensure the audio codec is supported
• Ensure the bit rate is supported
• Ensure the sample rate is supported
• Ensure the audio channel separation is supported
• If using a USB stick:
  • Your projector does not support the exFAT file system
  • Ensure to format your USB stick in FAT16 or FAT32
• Check the wall outlet itself because some wall outlets require a light switch to be in the on position for the outlet to be active

The Wi-Fi connection doesn't work

• Check if the Wi-Fi network you are connected to is correctly working
• If using a network sharing with your smartphone, make sure it is correctly working
• Ensure your projector is not too far from the Wi-Fi box or the smartphone
• Make sure your Wi-fi router is not blocking multimedia ports or mirroring function

The bluetooth connection doesn't work

• Try to disconnect and reconnect both your projector and Bluetooth device
• The effective operation range between your projector and your Bluetooth device should approximately be 10 meters (30 feet)
• Ensure there is no obstacle causing music streaming interruption between your Bluetooth device and your projector
• Turn off both your projector and Bluetooth device, and then turn them on again

If the problem persists follow these steps: 

1. Turn your projector off by pressing Power on the top of your projector or on your remote control
2. Wait at least 10 seconds 
3. Turn your projector on by pressing Power once on the top of your projector or remote control
4. If the problem persists again, please contact our technical service centre by sending an email to support@screeneo.com or your dealer