Connection issues – Philips Projection

If you face connection issues, please read the instructions below:

Connection issues with the external device

Check if the cable connected to the external device is correctly plugged in
Ensure the cable header is not bent or broken
If you are trying to update the software but nothing happens, make sure you downloaded it correctly
Ensure the correct input source is selected on your projector
Ensure your external device is not set to sleep mode
Check the power cable to ensure your projector is getting power
Connect your projector using a different signal input. Using a different input will help determine if the issue is isolated to a certain video port or input
Ensure the resolution is set at the native setting
Some adapters can cause total signal loss and may not properly convert the signal. Try using another adapter
If using a computer or laptop, test your projector with another computer or laptop to see if the problem follows other display
If using a notebook PC, ensure it has been switched to projector display
Your projector connects to the Wi-Fi network but the streaming playback is slow/stutters/buffers, etc. Try to move your projector closer to the router. Also note that, for example concrete walls, can make the Wi-Fi signal weaker
Ensure the file extension is supported
Ensure the audio codec is supported
Ensure the bit rate is supported
Ensure the sample rate is supported
Ensure the audio channel separation is supported
If using a USB stick:
- Your projector does not support the exFAT file system
- Ensure to format your USB stick in FAT16 or FAT32
Check the wall outlet itself because some wall outlets require a light switch to be in the on position for the outlet to be active

The Wi-Fi connection doesn't work

Check if the Wi-Fi network you are connected to is correctly working
If using a network sharing with your smartphone, make sure it is correctly working
Ensure your projector is not too far from the Wi-Fi box or the smartphone
Make sure your Wi-fi router is not blocking multimedia ports or mirroring function

If the problem persists follow these steps:

Turn the projector off by pressing Power on the top of your projector or on your remote control
Wait at least 10 seconds
Turn the projector on by pressing Power once on the top of your projector or remote control
If the problem persists again, please contact our technical service centre by sending an email to support@screeneo.com or your dealer

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