Video freezes / stutters every few moments

Problem

Any of the following happens:

• The picture frequently freezes for a few moments.
• Videos stutter, then continue playing back smoothly
• Playback appears stuck on one frame for a second, before continuing

See an example video clip.

Solution

Update to the latest software version. Version 1.0.27 fixes this problem.

If you still encounter this issue, place the projector on a more stable platform. Avoid placing it where it will move (e.g. on a bed). If this is not possible, go to Projector Settings > Image > Keystone Correction and turn off Automatic Keystone.

Reason

If the projector is not on a stable surface, any movement might trigger the automatic vertical keystone. Sometimes even playing loud audio can cause vibration inside the projector, triggering this. This correction takes a few moments, during which the picture is frozen. This happens on all kinds of playback, including internal content/Android, HDMI or USB-C.