If you face screen display issues with your Screeneo S4, please read the following instructions:
No image from the external device:
- Ensure the power is on for the projector and connected video sources
- Check if the projector or your external device are not in sleep mode
- Ensure the correct input source is selected
- Check if the cables are connected to the correct sockets
- Switch off the external device, wait 3 seconds and switch it on again
- Ensure all necessary cables are securely connected by unplugging, then firmly reconnecting any power cables and video cables attached to your projector
- Check if the video output of the external device is turned on
- Ensure the cable header is not bent or broken
- Try a different resolution or lower the refresh rate setting on your computer if only the initial screen appears and not the image from the connected computer
- Adjust the Brightness settings
- While playing a video or watching pictures, ensure to use of the following supported file formats:
- Video: 4K, 2K, AVC/H.264, MPEG-2, MPEG-4 (Visual XviD), HEVC, H.263, WMV2, WMV3 (VC-1), REALVIDEO 4, XVID, M-JPEG, V_VP8, HDR 10
- Photo: .jpeg, .png, .bmp, .gif
If the problem persists follow these steps:
- Turn the projector off by pressing Power on the top of your projector or remote control
- Wait at least 10 seconds
- Turn the projector on by pressing Power once on the top of your projector or remote control
- If the problem persist again, please contact our technical service centre by sending an email to support@screeneo.com or your dealer
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